Business Operations Coordinator Full Time

About Maid to Glow

Maid to Glow is a family owned and growing residential and commercial cleaning company. We pride ourselves on professionalism, communication, and attention to detail both in the field and behind the scenes.

We’re growing! We are looking for a highly organized Business Operations Coordinator to support daily operations, client communication, and team coordination.

This is a remote, part-time/full-time position working closely with company leadership to help ensure smooth day-to-day operations.

If you love solving problems, organizing chaos, and making systems run better, this role will be very rewarding.

What You’ll Do

This role is at the center of daily operations. You’ll help make sure jobs run smoothly, customers are taken care of, and our internal systems stay organized.

Responsibilities include:

• Coordinating daily cleaning schedules and job logistics
• Communicating with technicians regarding scheduling updates or coverage needs
• Responding to client inquiries via phone, text, and email
• Tracking operational metrics (job completion, cancellations, response times)
• Identifying areas where processes can be improved
• Assisting with documentation and development of internal SOPs
• Supporting recruitment efforts for new technicians
• Coordinating interviews and communicating with candidates
• Assisting with onboarding logistics for new technicians
• Managing incoming customer leads and service inquiries

Ideal candidates:

• 1–3 years experience in operations, scheduling, or administrative coordination
• Highly organized and detail-oriented – you notice things others miss
• Clear, responsive and proactive communication skills (both written and verbal)
• Comfortable communicating with both customers and team members
• Resourcefulness – able to prioritize tasks and solve problems independently
• Tech comfortable and able to learn new systems quickly
• Professional, reliable, and calm under pressure

Being located in Georgia is not required, but familiarity with Atlanta and surrounding suburbs is helpful.

Why This Role Is Unique

• Work directly with company leadership
• Help shape how the company operates as we grow
• Opportunity to grow into a larger operations role over time
• Flexible hours and remote work environment – Availability during normal business hours (Eastern Time) is helpful for coordination

We value initiative, accountability, and people who take pride in doing great work.

Please make sure to include your video introduction link as the answer to the screener question.