Administrative Specialist I (Clinical) Full Time NEW

The Dana-Farber Cancer Institute is a world-renowned cancer treatment and research organization located in Boston, Massachusetts. Dedicated to providing exceptional patient care, advancing cancer research, and offering innovative treatment options, Dana-Farber is committed to improving outcomes for individuals affected by cancer and related diseases. The institute fosters a collaborative environment that emphasizes excellence, integrity, and compassion. As a leading institution in oncology, Dana-Farber attracts top medical professionals, researchers, and administrative staff who work together to fulfill its mission of conquering cancer through research, treatment, and education.

About The Role

The Clinical Administrative Specialist I plays a vital role within the clinical team by providing essential administrative support to physicians, nurses, and other healthcare professionals. Under close supervision, this position ensures smooth clinical operations by facilitating effective communication between patients and the care team, managing patient inquiries, and supporting care coordination efforts. The role involves triaging patient messages, preparing documentation, managing medical records, and maintaining accurate data entry across various systems. The Clinical Administrative Specialist I acts as a liaison to enhance patient experience and ensure timely, patient-centered care delivery. This position is based in Boston and surrounding communities, contributing to the institute’s mission of delivering high-quality, compassionate care.

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Healthcare Administration or related field preferred
• Minimum of one year related healthcare and/or customer service experience required
• Experience in a clinical or medical office setting preferred
• Knowledge of medical terminology is preferred
• Proficiency with personal computers and standard office software (email, word processing, spreadsheets)
• Ability to learn and operate electronic medical records and clinical systems
• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to prioritize tasks and problem-solve in real-time
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work effectively in a remote or hybrid environment

Responsibilities

• Provide administrative support to clinical staff, including managing routine tasks that support daily operations
• Serve as a liaison between patients and clinical team members, ensuring effective communication and care coordination
• Triaging incoming patient messages via phone, portal, and other communication channels according to established guidelines
• Respond to patient inquiries within the designated scope and escalate issues as necessary
• Draft, review, and prepare patient correspondence, including letters, disability forms, and documentation
• Request, track, and manage medical records from external institutions, ensuring proper routing and documentation
• Manage reference lab orders, input data into portals, and distribute results or notifications appropriately
• Distribute incoming patient materials to relevant team members and maintain organized workflows for document handling
• Perform data entry and maintain accurate records within electronic medical records and other databases
• Communicate professionally via email and phone with internal teams and external collaborators
• Maintain confidentiality and discretion when handling sensitive patient and institutional information
• Perform additional duties as assigned to support clinical operations and enhance patient care

Benefits

• Competitive salary range of $50,070.00 – $60,730.00, based on experience and qualifications
• Comprehensive health insurance plans, including medical, dental, and vision coverage
• Retirement savings plans with institutional contributions
• Paid time off and holidays to support work-life balance
• Professional development and training opportunities
• Supportive work environment that values diversity and inclusion
• Access to resources and programs aimed at employee wellness and well-being

Equal Opportunity

Dana-Farber Cancer Institute is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are valued and respected. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or any other characteristic protected by law. We encourage diversity and strive to create a workplace that reflects the communities we serve.