Guest Service Representative I – Hospitality Full Time NEW

Job Title: Guest Service Representative

Company: Highway West Vacations

Location: Costanoa Lodge & Camp, 2001 Rossi Road, Pescadero, CA

Status: Full-Time, Non-Exempt

Supervisor: Regional Director, General Manager

Benefits:

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description:

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping check in areas clean and welcoming. Duties may extend to offering coverage in other guest service outlets, including but not limited to providing support in campground, retail, and guest activities centers.

Requirements:

• 1-2 years hotel/restaurant experience
• Dependable, punctual, impeccable attendance record
• Accurate, attention to detail, service oriented
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.
• Proof of eligibility to work in the United States

Preferred Qualifications:

• Associates degree in Hospitality Management or related field preferred.

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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