Director of Food & Beverage Strategy Full Time NEW

The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s food and beverage partners, as well as the Guest Services, Premium Concierge and Transportation teams, and works closely with the teams that manage special events, ballpark operations, and business analytics.

About The Role

The San Francisco Giants are seeking a Director of Food and Beverage Strategy to provide day-to-day oversight of our relationship with Diamond 58, our food and beverage partner. This role will help steward sustainable financial growth, advance premium hospitality strategies, strengthen partner accountability, and use financial, operational, and fan experience insights to improve the food and beverage program at Oracle Park.

Responsibilities Will Include

• Evaluating Diamond 58’s performance against our shared goals, our hospitality vision, and the terms of the concessionaire agreement.
• Establishing metrics that drive action with Diamond 58, inform internal stakeholders, and support thoughtful decision-making.
• Managing the food and beverage governance committee, including program updates, key decisions, and alignment on strategic direction.
• Reviewing business strategy changes, budgets, capital investment proposals, financial performance, and fan experience data to surface risks, opportunities, and recommendations.
• Partnering with Diamond 58 and internal stakeholders to advance premium hospitality strategies across suites, clubs, and other premium environments.
• Working closely with Giants and Diamond 58 analytics partners to expand data coverage across concessions, premium, and related fan experience touchpoints, and translate insights into measurable improvements.
• Collaborating with Diamond 58, Ballpark Operations, Partnerships, Marketing, Premium, Finance, Analytics, Guest Services, and other internal teams to align the food and beverage program with broader organizational and venue goals, including sustainability, safety, maintenance, presentation, and guest experience.
• Conducting event walks to observe service in action, engage with team members, guests, and partners, and identify opportunities to improve fan experience, operational consistency, and partner execution.
• Providing leadership and thought partnership to Diamond 58 and internal teams on initiatives that improve staffing, service flow, point-of-sale efficiency, wait times, throughput, hospitality culture, and guest satisfaction.

You’re Excited About This Opportunity Because….

• You bring structure, clarity, and accountability to complex work with multiple stakeholders, competing priorities, and long-term strategic goals.
• You are comfortable managing internal relationships and external partners, balancing trust, collaboration, thoughtful questioning, and follow-through.
• You know how to connect goals to metrics, interpret performance data, and tell a clear story that helps leaders make decisions and teams take action.
• You value strong relationships, high standards, and collaborative problem-solving, and you are excited to embrace the Giants’ culture while contributing your own perspective and experience.

Qualifications

• 5 to 7+ years of progressive experience in hospitality, food and beverage, venue operations, guest experience, or a related field, with meaningful exposure to high-volume and/or premium food and beverage operations.
• Strong financial and analytical acumen, including experience reviewing revenue, per caps, sales mix, labor, cost of goods, guest satisfaction, throughput, and other operating metrics.
• Experience working in a high-volume environment, such as a sports or entertainment venue, convention center, major hotel, large event business, or comparable hospitality setting.
• Ability to translate financial, operational, and guest experience data into clear recommendations, decisions, and measurable improvements.
• Experience managing budgets, reviewing financial performance, and evaluating decisions against long-term business and operational priorities.
• Strong cross-functional leadership skills, including the ability to build trust, align stakeholders, and create accountability with internal teams, external partners, vendors, or third-party operators.
• Preferred: Direct experience overseeing a high-volume food and beverage operation, concessionaire relationship, premium hospitality program, or venue-based service operation.

We’re Excited About You Because…

• You can bring structure, clarity, and accountability to a complex operation with multiple stakeholders, competing priorities, and long-term strategic goals.
• You are comfortable managing internal relationships and external partners, balancing collaboration with the ability to ask thoughtful questions, challenge assumptions, and keep work moving.
• You can evaluate recommendations from a vendor or operating partner, pressure-test the business case, and connect decisions back to broader program goals.
• You are highly organized and able to track priorities, decisions, follow-ups, and commitments in a way that builds trust and prevents important work from getting lost.
• You know how to connect goals to metrics, interpret performance data, and tell a clear story that helps leaders make decisions and teams take action.

$130,000 – $140,000 a year

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $130,000 to $140,000 plus an annual Bonus , and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision.

In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

About The Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.