VP of Customer Success Full Time NEW

Since 2012, AVIVA Spirit has been a pioneer in crafting modern marble Chinese ancestral shrines and spirit houses in Thailand. As the first in the country to obtain legal copyrights and patents for its innovative designs, AVIVA Spirit integrates modern aesthetics with the principles of Feng Shui, guided by renowned Feng Shui master Khun Kriengkrai Boonthakanon. Each creation reflects years of meticulous design and refinement inspired by customer feedback. With a mission to make belief accessible, AVIVA Spirit offers products that beautifully merge tradition with modern artistry, embodying the essence of faith and innovation.

Role Description

This is a full-time remote role for a Vice President of Customer Success. The VP of Customer Success will oversee the overall customer lifecycle and develop strategies to improve customer satisfaction and retention. The individual will manage key customer accounts, build strong client relationships, and lead initiatives to enhance the customer experience. Responsibilities also include aligning cross-departmental teams to ensure clients’ needs are met while driving sales growth and fostering long-term partnerships.

Qualifications

• Proficiency in Customer Satisfaction and Customer Retention strategies
• Experience in Account Management and ability to manage key client relationships
• Strong focus on Sales and driving revenue growth
• Expertise in enhancing and delivering an exceptional Customer Experience
• Leadership and team management skills to align cross-functional teams
• Excellent communication, problem-solving, and strategic thinking skills
• Familiarity with modern CRM tools and customer success metrics
• Bachelor’s degree in Business Administration, Management, Marketing, or related field
• Experience in product-driven industries or companies that merge tradition with modernity is a plus