Junior IT Specialist (Entry-Level) – Desktop Support Full Time

Company Description 27Virtual is a VMware by Broadcom Pinnacle Partner and enterprise data center solution provider specializing in data center architecture, design, training, and cloud enablement. The company serves clients across North America and Europe, with strong alliances in Asia, offering global exposure and collaboration opportunities. Its team of experienced IT professionals and consultants works across complex data center design, enterprise systems integration, software licensing, digital applications, and managed cloud services. By partnering with leading technology vendors, 27Virtual delivers future-ready IT concepts from infrastructure through application platforms to end-user computing. The organization values rapid adoption of new technologies and focuses on attracting and retaining high-caliber talent to better support client innovation.
Role Description This is a full-time, on-site Junior IT Specialist (Entry-Level) – Desktop Support role based in Tampa, FL. The Junior IT Specialist will provide front-line technical support to end users, including installing, configuring, and maintaining desktops, laptops, peripherals, and basic network-connected devices. Daily responsibilities include responding to support tickets, troubleshooting hardware and software issues, assisting with user account setup and access, and documenting resolutions in the service management system. The person in this role will help maintain workstation security standards, perform updates and patches, and escalate complex issues to senior team members when needed. The role also involves collaborating with other IT staff on small projects, supporting onboarding and offboarding processes, and delivering clear, courteous communication to internal and client stakeholders.
Qualifications

• Foundational knowledge of Information Technology and desktop environments, including operating systems, basic hardware components, and common business applications.
• Ability to perform effective Troubleshooting of end-user issues, including hardware, software, and connectivity problems, using a structured and logical approach.
• Basic understanding of Network Administration and Network Security concepts, such as IP addressing, Wi-Fi connectivity, and secure workstation practices.
• Strong Customer Service skills, with the ability to communicate clearly, patiently, and professionally with users of varying technical backgrounds.
• Relevant education such as an associate’s or bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical training or certifications (e.g., CompTIA A+, Network+).
• Ability to prioritize tasks, follow documented procedures, and work independently under guidance in an on-site team environment.
• Willingness to learn, adapt to new technologies, and grow into more advanced infrastructure or network roles over time.