Customer Service/Data Entry Clerk, Criminal – Palm Beach Gardens (multiple positions) Full Time NEW

We provide comprehensive on-the-job training!

The Clerk of the Circuit Court & Comptroller’s Office is seeking motivated, service-oriented individuals to join our North County team as a Customer Service Specialist or Data Entry Clerk. These roles offer the opportunity to contribute to essential public services while gaining valuable experience in a fast-paced, mission-driven environment.

Customer Service Specialist — In this role, you will assist a diverse range of customers visiting the courthouse for civil-related services, including passports, marriage licenses, and more. Responsibilities include processing payments, providing guidance on court services, and responding to inquiries by phone and email. This position plays a key part in ensuring the public receives accurate, timely, and courteous assistance.

Data Entry Clerk — As a Data Entry Clerk, you will support the integrity and accuracy of criminal court records. This role provides exposure to various criminal case types, court documents, and relevant State Statutes. It is an excellent opportunity to develop a strong foundation in court operations while contributing to the reliability of official records.

Both positions serve as valuable entry points into the Clerk’s Office, offering opportunities for skill development, career growth, and long-term advancement within our office!

This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.

• This position requires up to five days of mandatory onsite training which is conducted at the main courthouse (205 N. Dixie Hwy, West Palm Beach, FL 33401).

Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:

• Generous paid time off and 17 paid holidays – yes you read that right!
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

At the Clerk of the Circuit Court & Comptroller’s Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

Customer Service Clerk Essential Functions:

• Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed.
• Assists with the training of new front counter employees.
• Assist with Vital Statistics Report and other Marriage License related reports.
• Screens indigency applications; determines whether to grant deny or refer to the Court.
• Processes new cases including multiple case types and transfers from other courts/venues; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures.
• Processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records.
• Issues and processes writs and other documents; cashiers related fees.
• Processes car personal property bonds surety bonds and cash appearance bonds; screens paperwork for sufficiency; issues bond forfeiture judgments; issues certificates and certified copies.
• Transfers cases to other courts/venues; collects applicable fees; prepares and transmits record for transfer; issues receipts for transfer to be completed/returned by receiving court/venue.
• Processes Judicial reassignments/recusals; updates system; issues notice of reassignment; notifies newly assigned Judge and parties/counsel of the change.
• Processes and issues Foreign Subpoenas.
• Processes bail bond agent registrations.
• Issues certified copies.
• Assists customers in person and by phone.

Data Entry Clerk Essential Functions:

• Performs complex data entry for docketing functions; creates entry for each document; monitors image for quality and clarity.
• Forwards filings to the Court or the appropriate functional area as warranted.
• Adds and updates party/attorney information in the system; updates case status.
• Processes appeals; monitors and adheres to time periods prescribed by Rules of Appellate procedure and court orders; prepares, organizes, and transmits record on appeal according to Rules and/or formal Directions filed by party(ies); scans evidence for inclusion in record on appeal; prepares invoices and other related documents.
• Screens indigency applications; determines whether to grant, deny, or refer to the Court.
• Processes new cases, including multiple case types and transfers from other courts/venues; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures
• Processes Judicial reassignments/recusals; updates system; issues notice of reassignment; notifies newly assigned Judge and parties/counsel of the change.
• Prepares court event forms for court sessions; prepares notice of bond forfeitures; processes written orders; records bookings; sets court hearings and notice parties.

FUNCTIONS SPECIFIC TO BRANCH COURT SERVICES

• Accepts documents for recording; identifies document type; verifies statutory requirements.
• Calculates and cashiers related taxes and fees; issues certified copies.
• Performs specialized recording tasks, including the processing of Declaration of Domicile and Domestic Partnership.
• Scans documents; verifies legibility of documents scanned into the Official Records.
• Accepts VAB petitions and documents to be filed in existing County Civil cases.
• Processes e-filed documents.

Customer Service Typical Qualifications ($18.36)

High school diploma (or GED), supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.

Must be a US Citizen or US non-citizen national pursuant to 22 C.F.R. 51.22(b) to perform passport services.

Knowledge, Skills And Abilities

Strong customer service orientation and interpersonal skills

Strong Communication Skills

Cashiering Skills

Problem Solving

Data Entry Clerk Typical Qualifications ($17.15)

High school diploma (or GED), supplemented by three (3) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment; or an equivalent combination of education, training and experience. Some vocational or college courses preferred. Once qualified, deputization may be required to perform the assigned functions.

Knowledge, Skills And Abilities

Typing accuracy

Communication skills

Time management

Attention to detail

Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.com or 561 355 4172.

The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran’s first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Office values the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans’ Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.