Coordinator I, Client Experience Full Time NEW

This role is centered on delivering high-quality client support within a clinical research environment, ensuring smooth interactions between clients and internal teams throughout the Institutional Review Board (IRB) process. You will serve as a key point of contact for clients, helping them navigate onboarding, submissions, system usage, and ongoing support needs. The position requires a strong focus on responsiveness, accuracy, and relationship-building to enhance overall client satisfaction and retention. You will collaborate closely with internal stakeholders to resolve issues, improve processes, and support continuous service enhancements. Acting as both a client advocate and subject matter resource, you will help ensure regulatory compliance and adherence to IRB best practices. This is a remote opportunity suited for a detail-oriented professional who thrives in structured, mission-driven environments.

Accountabilities

• Serve as a primary point of contact for IRB clients, providing timely, accurate, and high-quality support throughout the client lifecycle.
• Support onboarding, training, and system demonstrations to ensure effective use of IRB platforms and processes.
• Apply working knowledge of IRB requirements, including submission standards and regulatory guidance, to assist clients effectively.
• Document, track, and analyze client interactions and feedback to support continuous improvement initiatives.
• Collaborate with internal teams to resolve client issues, escalate concerns when needed, and ensure timely resolution.
• Participate in process improvement discussions and contribute ideas to enhance client experience and operational efficiency.
• Support project work and additional assignments related to client experience and service delivery optimization.

Requirements

• Bachelor’s degree in Business, Communication, Science, or related field, or equivalent experience with relevant industry background.
• 2+ years of experience in IRB, clinical research, healthcare, or a related regulated environment.
• Strong understanding of IRB processes, FDA and OHRP regulations, and informed consent standards preferred.
• Excellent communication and interpersonal skills with a strong focus on customer service and relationship management.
• Ability to evaluate situations, apply sound judgment, and escalate appropriately when needed.
• Proficiency with Microsoft Office and familiarity with CRM or client management systems.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work independently in a remote environment while maintaining strong collaboration with teams.

Benefits

• Competitive base salary ranging from $50,000 to $66,974, depending on experience and location.
• Potential eligibility for performance-based bonus compensation.
• Comprehensive health, dental, and vision insurance coverage.
• Paid holidays and generous paid time off policies.
• Remote work flexibility within the United States.
• Exposure to clinical research operations and regulatory compliance environments.
• Professional development opportunities within a growing healthcare-focused organization.
• Inclusive workplace culture emphasizing collaboration, ethics, and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.