Child Support Specialist Supervisor HUMAN SERVICE SPECIALIST V SUPERVISOR Full Time NEW

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

THIS RECRUITMENT IS OPEN TO CURRENT DHS (DEPARTMENT OF HUMAN SERVICES) EMPLOYEES ONLY

GRADE

16

LOCATION OF POSITION

Caroline County Department of Social Services

Office of Child Support Administration

300 Market St.

Denton, MD 21629

Main Purpose of Job

The main purpose of the Human Service Specialist V Supervisor position is to promote family well-being and self-sufficiency by assigning, reviewing and approving work of Child Support staff; training Child Support staff; providing supervision to the Non-Custodial Parents Employment Program (NPEP) and Parents as Partners Program (PAP) staff; and supervise the Child Support Specialist’s (CSS) in the Enforcement Unit.

POSITION DUTIES

• Monitor and delegate staff workloads to achieve program performance goals, including case processing timelines, and data accuracy targets for Child Support, the Non-Custodial Parent Employment Program (NPEP), and Parents as Partners Program (PAP).
• Monitor specialists’ daily work logs, including Master, Application log, Court Docket, and Referrals, as well as monthly reports for completeness.
• Monitor all case maintenance tasks, documentation requirements and contact notes to meet target goals, audit requirements, and current policies and timelines.
• Review, approve, and assign work to Child Support staff, providing training as needed. Oversee and correct cases that are selected for Data Reliability Audits, Quality Control Reviews, or other reviews, ensuring accuracy and timeliness in accordance with Federal, State, or local policy.
• Monitor account adjustments and budgets for accuracy and timeliness according to Federal, State, and local policies and procedures. The incumbent is also required to provide customer service to both internal and external parties that meets or exceeds Department standards.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience : Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes

• Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience in supervision.
• One year of experience monitoring budgets, or developing and analyzing data and/or reports, or monitoring and evaluating program compliance.
• One year of experience using Child Support Management System (CSMS), or WORKS (Work Opportunity Record Keeping System), or E&E (Enrollment & Eligibility) Systems, or Google and/or Microsoft Suites.
• One year of experience communicating with internal and external customers and/or community stakeholders.

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS FOR CURRENT DHS (DEPARTMENT OF HUMAN SERVICES) EMPLOYEES ONLY.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email trelia.gunter@maryland.gov.; voice 410-767-7416.

All mailed documents must include the applicant’s name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov . Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.