Customer Service Expert (CSE) – Ignite Your Career with Exciting Bonuses and Limitless Opportunities Full Time NEW

Customer Service Expert (CSE) – Ignite Your Career with Exciting Bonuses and Limitless Opportunities at EI Electrical Inc.!

About Us: At EI Electrical Inc., we don’t just power homes; we power exceptional customer experiences. As the top-rated electrical contractor on Google and Yelp, our family and veteran-owned business has proudly served the community for over 25 years. Join our Tribe and become part of a real team where your communication skills, professionalism, and customer-first mindset make a lasting impact. We are looking to fill multiple Customer Service Expert (CSE) positions with the best possible talent.

Rated #1 on Yelp, #1 on Google, Best of Honolulu, and recognized among the top 7% of all contractors in Hawaii by volume. Google the term Honolulu Electrician and see who dominates the first page.

We offer a pathway to long-term career growth with performance bonuses, advancement opportunities, leadership development, and the chance to grow into management and executive-level roles.

Tired of working in dead-end customer service jobs? Want to be part of a real team that values your contributions and rewards performance? Want the opportunity to build a stable future in Hawaii while making a meaningful impact every day? Then this may be the place for you.

Why Choose EI Electrical Inc.?

1. Purpose-Driven Service: We believe customer service is more than answering phones — it’s about creating confidence, solving problems, and delivering peace of mind to every client interaction.

2. Tribe Unity: EI Electrical Inc. isn’t just a workplace; it’s a Tribe. We support and uplift one another through training, mentorship, collaboration, and growth opportunities.

We’re Hiring:

· Customer Service Expert (CSE) – Client Scheduling & Dispatch Coordination

· Customer Service Expert (CSE) – Customer Relations & Office Support

· Senior Customer Service Expert (CSE) – Team Lead & Operations Support

Perks That Shine Brighter Than the Hawaiian Sun:

· Health Benefits: Medical, Dental, Vision, Active Fit Program, Aflac, and Prescription Drug coverage.

· Competitive Hourly Pay: Higher than national average plus bonuses and incentives.

· Exciting Bonuses: Performance bonuses, review bonuses, attendance incentives, and more.

· Unlimited Growth Opportunities: Leadership advancement, management training, and professional development.

· Lifelong Learning: Ongoing customer service, communication, and technology training.

Experience the Excitement:

· Be the Voice of the Company: Help customers feel heard, supported, and confident in choosing EI Electrical Inc.

· Tribe Bond: Join a team that supports your success personally and professionally.

· Purposeful Work: Your role directly impacts customer satisfaction and company growth.

Minimum Requirements:

· Excellent verbal and written English communication skills.

· Minimum 2 years of customer service, office administration, dispatching, or call center experience preferred.

· Strong computer skills including Microsoft Office, email communication, and scheduling software.

· Ability to multitask in a fast-paced environment while maintaining professionalism.

· Positive attitude, problem-solving mindset, and strong attention to detail.

· Reliable transportation and punctual attendance.

· Drug-free workplace.

Additional Considerations:

· Military service or veteran status.

· Community involvement, volunteering, or leadership experience.

· Multilingual in speaking and writing Japanese, Chinese, Korean, or other major languages.

Join us in building exceptional customer experiences! Submit the following electronically:

· Resume in Word or PDF format

· Proof of US Employment Eligibility

· Professional references

· Optional cover letter outlining customer service experience

Incomplete applications will not be considered!

EI Electrical Inc. is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Part-time, Full-time

Salary: $20.00 – $40.00 per hour

Benefits:

· Dental insurance

· Flexible schedule

· Health insurance

· Paid time off

· Vision insurance

· Sundays always off

· Top technology employed for training and development

Compensation Package:

· Bonus opportunities

· Special Performance Incentives

· Efficiency-driven raises and profit-sharing

Available Schedules:

· Pick your days off

· 10-hour shift

· 8-hour shift

· Day shift

· Monday to Friday

· Tuesday to Saturday

· Overtime if desired

· Weekends as needed

· Always off on Sunday

Ability to commute/relocate: Reliably able to commute to work, must be on Oahu or planning to relocate before starting work (Required)

Work Location: In person

Ignite your career and build a future with purpose and passion at EI Electrical Inc.! Join our Tribe and discover the limitless potential for career advancement, bonuses, and long-term success!

Pay: $20.10 – $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Work Location: Hybrid remote in Honolulu, HI 96813