Customer Care Specialist Full Time NEW

We are seeking a dependable and customer-focused Customer Service Representative to join our team. This position is unique as it covers our Syracuse office in the morning and our Johnson office in the afternoon. In this role, you will interact directly with customers to provide information about products and services, resolve concerns, and ensure a positive customer experience across all touchpoints.

Schedule: Monday–Friday

8:30 AM – 12:00 PM CT Syracuse (travel 12:30 pm to 1:00 pm CT)

1:00 pm to 4:30 pm CT Johnson (travel time 4:30 pm to 5:00 pm CT)

Travel: Required between Syracuse and Johnson daily with a company vehicle provided

Key Responsibilities

• Communicate with customers via phone and in person to provide product and service information
• Accurately document customer interactions, including inquiries, complaints, and resolutions
• Resolve service or billing issues by processing exchanges, refunds, and billing adjustments
• Complete service-related documentation such as contracts, address changes, and service orders
• Utilize computer systems to process and maintain customer account information
• Build positive relationships with customers and team members
• Maintain professionalism and uphold company service standards

Qualifications

• High School Diploma or GED required
• 1–2 years of related customer service experience or an associate’s degree preferred
• Insurable driver’s license

Core Competencies

• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• Customer-focused mindset with a commitment to service excellence
• Effective problem-solving abilities
• Ability to remain calm and patient in high-pressure situations
• Strong interpersonal and relationship-building skills
• Dependable, ethical, and trustworthy

Skills & Requirements

• Proficiency with computers and common software applications
• Ability to quickly learn new systems and technologies
• Knowledge (or willingness to learn) company products such as telephone, cable/streaming, internet, and wireless services
• Valid driver’s license required

Why Join Us?

• Stable, full-time schedule
• Opportunity to develop product knowledge in a growing industry
• Supportive team environment
• Career growth potential

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person