Customer Enrollment Representative Full Time NEW

Milwaukee Sales, a sales and customer acquisitions firm, is hiring a Customer Enrollment Representative to support customer outreach and enrollment efforts for AT&T Fiber services in the Milwaukee area. The Customer Enrollment Representative works directly with customers to explain available AT&T Fiber and wireless solutions, answer questions, and assist with service enrollments.

As a Customer Enrollment Representative, you will receive training on AT&T Fiber products, pricing, and customer engagement strategies. The Customer Enrollment Representative helps customers understand available services, reviews plan options based on customer needs, and supports a positive enrollment experience from start to finish.

Role Responsibilities for the Customer Enrollment Representative

• Meet with customers to provide information about AT&T Fiber, wireless plans, and related services
• Assist customers with product questions, service options, and enrollment support
• Explain AT&T Fiber features, pricing, promotions, and service benefits clearly and professionally
• Help customers compare service options based on household usage, streaming, work-from-home needs, and connected devices
• Support customer enrollment activities while following company and client guidelines
• Maintain accurate records of customer interactions, enrollments, and follow-up communication
• Work collaboratively with team members and other Customer Enrollment Representatives to support daily goals
• Deliver a positive customer experience during every interaction as a Customer Enrollment Representative
• Stay informed on current AT&T Fiber products, offers, and service updates

Qualities of the Customer Enrollment Representative

• Strong communication and customer service skills
• Comfortable speaking with customers in person
• Ability to stay organized and manage multiple tasks
• Positive attitude and willingness to learn
• Previous experience in customer service, retail, hospitality, sales, or related fields is helpful but not required
• High school diploma or GED preferred

Pay: $49,435.30 – $59,534.99 per year

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Work Location: In person